Effective: October 13, 2026
Lucky Plumbing & Rooter LLC (“Lucky Plumbing & Rooter,” “we,” “us”), California Contractor License #1116184, operates luckyplumbingandrooter.com (the “Site”). This policy explains what we collect, how we use it, and your choices.
1. Information We Collect
- Information you give us: name, phone number, email address, service address or ZIP code, and the details of your request, when you submit a form, book online, call, or text us.
- Text and call records: your messages to us, and the date, time, and number of calls.
- Information collected automatically: IP address, browser and device type, pages viewed, and how you reached the Site, collected through cookies and similar tools.
2. How We Use Your Information
- To respond to requests, give estimates, schedule, and perform services.
- To send service messages, and marketing messages if you opted in.
- To measure and improve the Site and our advertising.
- To keep business records and meet legal obligations.
3. Cookies, Analytics, and Advertising
We use cookies and similar tools from third parties, including Google Analytics, Google Ads, Google Tag Manager, and Google reCAPTCHA. These providers may collect information about your activity on this Site and across other sites over time. You can accept, decline, or change optional cookies at any time using the “Manage consent” button on the Site.
4. Do Not Track
Our cookie banner treats Do Not Track and Global Privacy Control browser signals as a request to decline optional cookies.
5. Who We Share Information With
We do not sell your personal information. We share it only with:
- Service providers that help us run the business: scheduling and customer management (Housecall Pro), email and business software (Google), website hosting, phone and text messaging providers, and analytics and advertising providers.
- Authorities or others when required by law or to protect our rights, property, or safety.
6. Text Messaging (SMS)
If you check the box to receive text messages, we may send you service texts (such as request updates and appointment reminders) and marketing texts (such as special offers) at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also reach us at (408) 898-7360 or info@luckyplumbingandrooter.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.
7. Phone Calls
Some calls may be recorded for quality and training. When a call is recorded, you will hear a notice at the start of the call.
8. How Long We Keep Information
We keep your information as long as needed to respond to you, provide services, honor warranties, and keep records required by law, then delete or anonymize it.
9. Security
We use reasonable measures to protect your information. No method of transmission or storage is completely secure.
10. Your Choices
- Review or correct: contact us to see or update the information we have about you.
- Delete: ask us to delete your information, subject to legal record-keeping requirements.
- Marketing: reply STOP to any text, use the unsubscribe link in any email, or contact us.
11. Children
The Site is not directed to children under 13, and we do not knowingly collect their information.
12. Changes
We may update this policy. Changes will be posted on this page with a new effective date.
13. Contact Us
Lucky Plumbing & Rooter LLC
535 Washington Ave., Los Banos, CA 93635
Los Banos: (831) 313-6379 · San Jose: (408) 898-7360
info@luckyplumbingandrooter.com